Frequently Asked Questions
Everything you need to know about DJI products and services.
What is the standard shipping time for drone orders?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location and the selected shipping method.
Do DJI products come with a manufacturer warranty?
Yes, all new DJI products come with a standard limited warranty that covers manufacturing defects. The duration varies by component, ranging from 6 to 12 months.
What is your return policy for opened items?
Items can be returned within 14 days of delivery if they are in new or like-new condition. Opened items may be subject to a restocking fee if the original packaging is damaged or components are missing.
Does DJI offer any accidental damage protection?
Yes, we offer DJI Care Refresh, a comprehensive protection plan that provides up to two replacement units a year for a small additional cost, covering water damage and collisions.
Which payment methods are accepted on the DJI Store?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and financing options through Affirm in select regions.
How can I track the status of my repair request?
You can track your repair progress in real-time by visiting the 'Support' section of our website and entering your case number or serial number.