Returns & Exchanges
DJI offers a 14-calendar-day window for returns and a 30-calendar-day window for exchanges if your product is defective or does not meet your expectations. All items must be returned in their original packaging with all included accessories and documentation to qualify for a full refund.
Submit a Return Request
Log into your DJI account, navigate to 'My Orders', and select the 'Apply for After-Sales' option to initiate your return or exchange request.
Prepare Your Package
Securely pack the product in its original box, ensuring all propellers, batteries, cables, and manuals are included to avoid restocking fees.
Ship to Service Center
Print the provided shipping label and drop off your package at an authorized courier location; DJI will provide tracking updates once the package is received.
Inspection and Refund
Our technical team will inspect the device for hardware integrity, and once approved, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing